Right of Withdrawal

Your Right to Cancel

Under EU consumer protection law, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. This is known as the cooling-off period.

How to Exercise Your Right of Withdrawal

To cancel your order, please contact us using one of the methods below within 14 days of receiving your goods:

• Email: lynn@naturesalchemy.ie
• Contact form: Click here to send us a message

Please include your order number and the items you wish to return in your message. You can use the model withdrawal form below, but you don't have to.

What Happens Next

Once we receive your withdrawal request, we will confirm receipt by email. You must return the goods to us within 14 days of notifying us of your cancellation. We will issue a full refund, including standard delivery costs, within 14 days of receiving the returned goods (or proof of return).

Return Costs

You are responsible for the cost of returning the goods unless the item is faulty or not as described.

Exceptions

Please note that the right of withdrawal does not apply to:

• Sealed goods which are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery
• Goods made to your specification or clearly personalised

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Natures Alchemy Ltd, The Beech House, Janeville, Tallow, Co. Waterford, P51 R97F, Ireland. Email: lynn@naturesalchemy.ie

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Ordered on / received on:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:

If you have any questions, please don't hesitate to get in touch.